At Osgear.help, we live by the principle of respecting your privacy. This policy explains what information of yours we collect when you register on our website, make purchases, or interact with us in any manner, how this information is used and how it is protected. Your privacy is important to us, and your personal information will remain protected and private.

By accessing our website or using any of our services, you have agreed to the provisions of this policy. If you are not comfortable with this policy, please avoid using our website.

Information We Collect

In order to provide you with an exceptional shopping experience and enhance our services, we gather a wide variety of information which can be categorized as follows:

Personal Identification Information

During the course of using our website or contacting us, you may submit the following information:

• Name;
• Email address;
• Shipping and billing addresses;
• Phone number;
• Payment details including (credit or debit card numbers and billing addresses).

Non-Personal Identification Information

We may collect, any of the following non-personal information once you access our website:

• Type and version of web browser used;
• IP address which connects to our website;
• Information about user device;
• Pages that have been browsed on our site and the durations of visits to such pages;
• The URLs of the site that directed you to our website.

We use this wide range of non-personal information in an effort to enhance the usability and user friendliness of our website.

How We Use Your Information

In detail, below are the ways on how we utilize the information provided to us:

• To Process Orders: The details that we collect from you such as your name and payment details, allows us particularly to fulfill your orders;
• To Improve Customer Experience: Our other use of your information is to utilize the data you provide in order to strengthen the performance of the website and its content so as to make sure that we provide the most appealing products and services;
• To Communicate with You: We may contact you through your contact information by sending emails containing order updates, feedback, promotional offers, and other such relevant information. You can stop receiving such emails at any point for promotional purposes;
• To Provide Customer Support: Your information is used to respond to customer service requests concerning general inquiries, returns, or exchanges, as well as give advice concerning the product;
• To Improve Our Services: The products, features, and everything else about us is available to you on the basis of the information you provide and your feedback.

Data Security

Protecting your personal information is critically important to us. In this connection we apply a variety of security measures like encryption and secure payment gateways for secure processing of your data.

Please note, however, that no method of transmission over the internet or electronic storage is entirely secure. While we endeavor to employ commercially reasonable means to protect your information, we cannot warranty its absolute security.

Cookies and Tracking Technologies

We employ cookies and other tracking technologies in order to improve user experience during browsing, study how the site and its services are utilized, as well as customize the client’s behavior on the website. In other words, cookies are text files that are transferred to your machine to remember your settings.

Through your browser settings, it is possible to turn off cookies, however, this option might limit some elements from working on the website. We have a Cookie Policy which contains information on the exact manner we use cookies in case it is needed.

Sharing Your Information

We value your privacy and we will not sell, exchange or rent your private information to any external party. Nevertheless, your information might be shared when the following happens:

• Service Providers: In order to enable completion of your transactions or delivery of the products purchased, certain private information may be shared with selected trusted third party vendors such as payment processors and shipping companies. These other service providers are required to keep your information in a private manner and are prohibited from utilizing it for any different reason or purposes;
• Legal Compliance: We may also reveal your information if the law requires it or in connection with a legal demand, such as a subpoena, or in the response to the order of the court or other government agency;
• Business Transfers: In case of a merger where Osgear is a party, acquisition of a company or when assets are being sold, then your personal data might be sold. If there will be a transferring of ownership or a selling of assets, such an occurrence will be communicated to you and the Privacy Policy will change accordingly.

Links to Other Parties

Our website may include links to other websites. Those sites have their own privacy consequences, and we are not liable for any of the content and other details of those sites. We recommend that you check the privacy policies of other sites before you provide any personal information.

Your Rights and Choices

As a customer, you have the following rights regarding your personal information:

• Access and Correction: If you wish to view the personal information that we have collected about you or if you would like us to amend or update any inaccurate information you can do so by making a request;
• Deletion: You can ask for a removal of your personal information, provided that there are valid legal grounds for doing so;
• Opt-Out of Marketing Communications: Promotion emails can be opted out of at any time through the “unsubscribe” link at the foot of our emails or by contacting us directly;
• Data Portability: If your request is allowed you can ask for copies of your personal data in an electronically readable format that is normally used.

To exercise any of these rights, please contact us at [email protected].

Transfer of Personal Information Outside of Canada’s Jurisdiction

Please keep in mind that if you are accessing our website from overseas locations, the information you provided us could be transferred to and stored in Canada, where our servers are located. This Privacy Agreement permits you to accept the transfer of your information to Canada as you are using our services.

Updates/modifications to This Privacy Policy

Any changes to this policy will be reflected on this page along with the subsequent effective date. This location will contain any updates to privacy policy so as to keep you up to date on the matter. We recommend that you check that policy on a regular basis to understand how we safeguard your information.

Get in Touch with Us

In the event that you have any queries or complaints or requests regarding this Privacy Policy, or this in relation to your private information with us, please reach out to us:

• Email: [email protected];
• Phone: +1 (403) 527-4406;
• Mailing Address: 1312 Trans Canada Way SE, Medicine Hat, Alberta.

When you use our website and services, you agree to provide us information, and in turn allow us to use it, according to this Privacy Policy.